CMI Certification Performance Statement

Timely Delivery

CMI works with our clients to try to minimise the time required for certification

Quality Assurance

CMI’s services adhere to the highest standards of quality and regulatory requirements.

Industry Benchmarks

CMI is committed to delivering product certification services that meet or exceed industry benchmarks and client specifications.

Client Support

CMI offer responsive and accessible client support, via phone, email and web access. Clients can expect prompt and effective assistance for any queries or issues that arise.

Cost Efficiency

CMI aims to provide exceptional value by delivering cost-effective product certification solutions without compromising on regulatory, standards requirements or quality. Clients will receive competitive pricing and transparent cost breakdowns.

Innovation

CMI’s team strives to incorporate the latest technologies and industry best practices.

Client Satisfaction

CMI prioritize client feedback and aim for a 95% satisfaction rate. Regular surveys and follow-ups ensure that services align with our client expectations and needs.

Flexibility

CMI offer adaptable product certification services to accommodate changes in a client’s certification or requirements. CMI endeavours to make these changes as seamless as possible.

Confidentiality

CMI uphold strict confidentiality protocols to protect client information. Clients can trust that their data and proprietary details are secure with us.

Ethical Behaviour

CMI will uphold Ethical Behaviour in all aspects of its business and certification activities.

Sustainability

CMI are committed to sustainable practices and eco-friendly solutions. Clients can expect services that support environmental responsibility and reduce ecological impact. CMI operates fully electronically, and our operations are supported by solar power assistance, and we are a paperless organisation.